Frequently Asked Questions

Table of content

  • All questions
Will my orders be affected by COVID-19?
Where are you located?
Do I have to create an account/register with you to shop?
Do you ship Internationally?
What payment methods do you accept?
When will I receive my order?
Can I cancel my order?
I initiated a refund/exchange. What should I expect?
The item I want is not in stock – what do I do?
How long will it take to receive my shipping confirmation email after I’ve placed the order?
What do I do if I receive a product that’s damaged?
I’ve tracked my order but see that it’s undelivered. What do I do next?
Which currency are your prices listed at?