Frequently Asked Questions
Table of content
- All questions
To use your promo code, please enter it into the promo code field on your Cart page, previous to Checkout. It is important to enter it in the Cart page, or else the discount will not be valid. You will see the promo code discount take effect in your order total when you go to the next page during Checkout.
With the current COVID-19 development in Canada, we are working hard to maintain our online service to you as usual. Processing and shipping times might experience delays with the new safety and precaution priorities.
Our office and warehouse are located in Ontario, Canada.
No, you are not required to create an account in order to shop on our website. You can simply check out as “guest” once you want to proceed to payment. Having said that, creating an account sure has its benefits; you will be able to view your order history, track a current order and your personal details will be saved, making your checkouts faster and hassle-free.
Unfortunately, we are only able to ship within Canada at this point in time.
We currently accept the following payment methods: Visa , Master Card, American Express, Paypal, Apple Pay, Shop Pay
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email with tracking and courier information. You can use this to track the status of your order(s).
Once your order has been received on our end, you can assume that we are already working on it. As a result, once your payment has been authorized, your order is underway meaning we are unable to make any alterations.
If, for whatever reason, you would like to return or exchange an item, please contact us at firstname.lastname@example.org with your order ID and reasons for return/exchange. To receive a refund or an exchange for your order, you need to send the item back to us within 30 days of delivery. This is so that we get the opportunity to inspect and determine the eligibility for the item’s return or exchange. Please note that, for exchange items, even though we will try our absolute best to provide the same replacement, we may not be able to guarantee availability at the time of exchange. In the rare cases that this happens, we will try to compensate in alternative ways such as a refund or a product of equal value.
You can find more about the eligibility on our Returns and Exchange policy.
We are working very hard to keep our stocks in line with the demand, but some items are just so popular! If the item you are looking for is currently not available, you can sign up to be notified for when it is back in stock again.
You can rest assured that once your order comes through, we are reviewing it and processing it with attention to every single detail. As such, some orders may require more time to review than others, depending on the products’ availability, which warehouse they will be shipped out from or the site traffic. This is to ensure that we are doing our best to protect the interests of you, our customer, and provide you with a smooth shopping experience. You will receive a shipping confirmation email once we put together your order and know it is safely on its way to you.
In the very rare case that you receive your item in a damaged condition, please take photos that clearly capture the unit’s damages, along with the unit’s retail and shipping (outer) box. Please send these supporting documents to email@example.com along with your order number. It is likely that the product incurred these damages in transit, and we will do our best to resolve the situation as quickly as possible.
If we receive packages back in our warehouse for reasons including wrong shipping address, failed delivery attempts or unclaimed packages at local courier facility, they will be subject to actual shipping and return charges. This also applies to items which qualified for free shipping at the time of the order. To prevent both delays in delivery and paying additional fees, please check the shipping address you provide carefully before you checkout and make sure the recipient is expecting the delivery.
We are currently only operating in Canada. All of our prices are listed in Canadian Dollars unless you manually changed the currency option to USD.